Shipping Policy

Shipping Policy

Overview

At SPK, we are committed to delivering your products in a timely and safe manner. This Shipping Policy outlines the terms and conditions under which we handle the delivery of orders placed through our website or mobile app.

Shipping Locations

We currently ship to most pin codes across Nepal.

If your location is not serviceable, we will notify you at checkout or shortly after order placement.

Shipping Charges

i. *Free Shipping*: Available on orders above [Insert Amount] (varies by region).

ii. *Standard Shipping Charges*: Apply for orders below the threshold or for expedited delivery.

iii. Shipping costs (if any) will be displayed at checkout before payment.

Delivery Timeframes

| *Product Type*               | *Estimated Delivery Time*      |

| ------------------------------ | ------------------------------------- |

| In-stock Physical Goods  | 2–7 business days                     |

| Pre-order Items                | 7–14 business days                   |

| Digital Products               | Instant or within 24 hours         |

| Remote Areas                  | May take an additional 2–5 days   |

> *Note*: Delivery timelines may vary based on your location, courier availability, public holidays, or unforeseen events (e.g., weather, strikes, natural disasters).

Order Processing Time

i. Orders are typically processed within *24–48 hours* of confirmation.

ii. Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

Once your order is shipped, you will receive a *tracking ID* via SMS or email. You can use this to track your order via:

i. SPK app or website (Order Tracking section)

ii. Courier partner's website

Delivery Attempts

i. Our delivery partners will attempt delivery up to *two (2)* times.

ii. If the customer is unavailable, the package may be returned to the warehouse, and re-shipping charges may apply.

Packaging

We ensure that all items are securely packed using high-quality materials to avoid damage during transit. Fragile items are specially marked and handled.

Delays & Exceptions

* SPK is not responsible for delays caused by courier partners, incorrect addresses, or force majeure events.

* If there is a significant delay, our support team will notify you and assist with a resolution.

International Shipping

At this time, SPK does not offer international shipping; we operate only within *Nepal*.

Contact & Support

If you have any questions about your delivery, please contact our support team.