Privacy Policy

Privacy and Confidentiality

Introduction

SPK ("we", "us", or "our") is committed to protecting the privacy of our customers, employees, vendors, and users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or use our website, mobile app, or interact with our services.

By accessing or using SPK's services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal and non-personal information:

i. *Name, email, phone number*

ii. *Shipping and billing addresses*

iii. *Payment details (processed securely via third-party gateways)*

iv. *Purchase history*

v. *Device information, browser type, and IP address*

vi. *Customer reviews, uploaded content, and communication history*

How We Use Your Information

We use the collected information for the following purposes:

i. To process and fulfill orders

ii. To communicate order updates, promotions, or alerts

iii. To improve user experience and site performance

iv. For customer support and dispute resolution

v. To manage employee and vendor relationships

vi. For legal and regulatory compliance

Cookies and Tracking

We use cookies and similar tracking technologies to:

i. Maintain user sessions

ii. Analyze traffic and usage patterns

iii. Provide personalized product recommendations

You can manage your cookie preferences through your browser settings.

Sharing of Information

We do *not sell or rent* your personal data. However, we may share your information with:

i. *Third-party service providers* (logistics, payment gateways, analytics tools)

ii. *Government authorities* if required by law

iii. *Partner brands* when needed to fulfil warranty or support requests

All third parties are obligated to protect your data in accordance with this policy.

Data Security

We implement industry-standard measures to protect your data, including:

i. SSL encryption

ii. Secure cloud storage

iii. Access control and regular audits

iv. Limited access to employee data based on roles

However, no system is 100% secure, and SPK cannot guarantee absolute security.

Your Rights

Depending on the applicable laws (India and Nepal), you may have the following rights:

i. *Right to access* your personal data

ii. *Right to correction* of inaccurate information

iii. *Right to deletion* of your data, where applicable

iv. *Right to withdraw consent* at any time

v. *Right to object* to certain data uses

To exercise these rights, contact us at *[Email Address - info.spkstore@gmail.com]*.

Data Retention

i. Customer data is retained as long as your account is active or as needed to fulfill orders and legal obligations.

ii. Employee and vendor data is retained for the duration of the contractual relationship and as required by law.

Children’s Privacy

SPK does not knowingly collect data from individuals under the age of 13. If we become aware that such data has been collected, it will be deleted immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on our website/app with a revised effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

*SPK Privacy Office*